Exploring EMR Systems for Physical Therapy Practices
Intro
In today's fast-paced healthcare environment, effective management of patient information is crucial, especially in the realm of physical therapy. Electronic Medical Record (EMR) systems have gained significant traction among practitioners as they offer a streamlined approach to managing patient data. EMR systems can transform the way therapists track progress, document treatments, and communicate with patients while ensuring compliance with privacy regulations. This overview aims to dive deep into the components and functionalities of EMR systems tailored for physical therapy, illustrating their merits, pitfalls, and important features for decision-makers.
Software Overview and Benefits
Electronic Medical Record systems specifically designed for physical therapy bear unique attributes that set them apart from general EMR software. They often include intuitive interfaces that allow therapists to document patient interactions seamlessly, integrate treatment plans, and monitor recovery progress. Key features might encompass customizable templates, appointment scheduling, billing integration, and analytics capabilities.
The benefits of adopting these systems are vast:
- Efficiency: Reduce time spent on paperwork and focus more on patient care.
- Accuracy: Diminishes errors in documentation, leading to more reliable patient information.
- Accessibility: Facilitates sharing of patient data among healthcare professionals, promoting collaborative care.
- Compliance: Helps meet legal standards concerning patient privacy and data security.
Adapting an EMR system isn't merely a technical upgrade; it can lead to enhanced patient outcomes as therapists become more engaged with their workflow.
Pricing and Plans
When it comes to choosing an EMR system, understanding the cost structure is paramount. Pricing may vary depending on the complexity of the features offered and the size of the practice. Many EMR providers offer tiered pricing models that cater to practices of different sizes.
For instance, Kareo provides various subscription plans ranging from basic to premium tiers, allowing clinics to select a plan that best fits their needs and budget. Compared to competitors like Athenahealth or TheraNest, Kareo’s pricing may appear more accessible for smaller practices while still offering a robust feature set. A practice should evaluate all available options carefully to find a balance between cost and necessary capabilities.
Performance and User Experience
The performance of an EMR system can make or break its effectiveness within a practice. A slow or lagging system can frustrate users and hinder clinical operations. A thorough review of different systems reveals that speeds can range significantly, affecting how promptly therapists can access patient data.
User feedback often highlights the importance of a clean, intuitive user interface. Systems such as Practice Fusion typically receive praise for their straightforward navigation, allowing users to quickly adapt without extensive training.
"If the user experience is cumbersome, even the most powerful software will fall flat on its face."
Integrations and Compatibility
In the interconnected landscape of healthcare technology, integrations with other software can amplify the effectiveness of an EMR system. EMR solutions should ideally support integration with tools like billing systems or patient engagement platforms. When looking at options like WebPT, one can find compatibility with a variety of third-party applications that facilitate seamless data flow.
Moreover, it's crucial for EMR systems to be compatible with multiple devices and operating systems. For instance, MediSoft provides a solution that works across Windows and Mac platforms, ensuring that therapists can access information regardless of their device. This multi-device capability caters to the increasing demand for remote consultations and telehealth services.
Support and Resources
Customer support should never be an afterthought when selecting EMR software. Robust support options can dramatically improve user experience, especially during initial implementation. For example, systems averaging 24/7 support like CareCloud ensure that practitioners can resolve issues promptly.
Additionally, many providers offer extensive training resources such as webinars, tutorials, and user communities, which can be invaluable for both new and experienced users. Platforms like Capterra also provide user reviews that offer insights into the experiences of others, aiding in informed decision-making.
This overview sets the foundation for a detailed exploration of EMR systems for physical therapy in subsequent sections, drawing connections between the essential features offered and their applicability towards improving operational efficiency and patient care.
Foreword to EMR Systems in Physical Therapy
In today's fast-paced healthcare environment, understanding Electronic Medical Record (EMR) systems specifically designed for physical therapy practices is essential. These digital tools have become cornerstone components in streamlining patient care, improving operational processes, and enhancing accessibility to vital data. As physical therapists navigate complex treatments and varied patient needs, EMR systems offer significant benefits that can transform their practice.
Definition and Purpose of EMR Systems
At its core, an EMR system refers to a digital version of the traditional paper charts used by healthcare providers. For physical therapists, this translates into more than just a storage solution for patient information. EMR systems are designed with a specific purpose: to create an interconnected environment that facilitates seamless communication among practitioners and provides comprehensive tracking of patient progress.
These systems enable therapists to document evaluations, track treatment outcomes, and even manage scheduling and billing effectively. The purpose of these digital records is multi-faceted; they not only enhance patient care but also support regulatory compliance and data management, ultimately aiming to ensure a standardized approach in physical rehabilitation.
Chronology of EMR System Development
The journey of EMR systems began in the late 20th century, driven by the need to modernize healthcare documentation. Initially, the focus was primarily on internal management within hospitals. However, as the benefits became clearer, the use of EMRs expanded into various specialties, including physical therapy.
By the early 2000s, the federal government began advocating for the adoption of EMR systems through various incentives and regulations, acknowledging their potential to improve healthcare quality and reduce costs. As technology advanced, EMR systems evolved into sophisticated platforms integrated with features tailored to the unique needs of physical therapy practices. Today, these systems are not just tools for record-keeping but pivotal components in enhancing treatment efficacy and patient outcomes.
"The adoption of EMR systems in physical therapy is not merely a trend but a leap towards more efficient, data-driven patient care."
Understanding the foundational aspects of EMR systems provides critical insight into how they can benefit physical therapy practices. As this article unfolds, these themes will be explored in greater depth, illustrating the importance of selecting the right EMR system to support patient care and operational efficiency.
Core Features of EMR Systems for Physical Therapy
Understanding the core features of EMR systems is essential when delving into how they can effectively streamline processes in physical therapy practices. These systems serve as the backbone of administrative functions, enabling clinicians to maintain comprehensive records that are easily accessible and organized. The right EMR system can mean the difference between a chaotic workflow and a seamless operation, enhancing communication and improving patient care overall.
Patient Information Management
One of the fundamental features of any EMR system is patient information management. This component allows practices to capture and store extensive patient data, including demographics, medical histories, allergies, and treatment plans. It's not just about data entry; the goal here is efficient retrieval and coordination of information. Clinicians can quickly pull up vital details during a session, ensuring personalized care based on each patient’s unique needs. The ability to manage this information digitally reduces the risk of errors that can happen with paper records.
Moreover, many EMR systems offer portals that enable patients to access their own information. This transparency is increasingly valued in healthcare, as patients become more involved in their care decisions. Engaging patients in this way promotes accountability and fosters a partnership between practitioners and individuals receiving care.
Treatment Documentation
Treatment documentation is another crucial feature that makes EMR systems indispensable for physical therapy. Accurate recording of treatment sessions is vital for continuity of care and compliance with regulations. An EMR system not only allows for real-time documentation but also supports various formats like notes, diagrams, and even video recordings, which can enhance understanding for both practitioners and patients.
Moreover, thorough documentation simplifies the process of reporting outcomes and measuring the effectiveness of treatments. Many EMR platforms have built-in templates specifically designed for physical therapy practices. This means that therapists can quickly enter the standard assessments and interventions while maintaining the flexibility to customize notes according to the individual patient’s case.
Scheduling and Appointments
Efficient scheduling and appointments management is often the backbone of a thriving physical therapy practice. EMR systems typically come equipped with features that allow practitioners to easily schedule, reschedule, and cancel appointments. These systems often integrate with calendar applications as well, enabling providers to keep track of their availability in real-time.
The automating capability extends to sending reminders to patients, reducing no-show rates and optimizing time management for therapists. By streamlining the scheduling process, clinicians can devote more time to direct patient interaction rather than administrative tasks. This enhances the overall patient experience, promoting better clinic operations.
Billing and Insurance Processing
Navigating billing and insurance processing can often feel like walking through a minefield. This is where an efficient EMR system shines through. With features tailored to handle billing, these systems facilitate accurate coding and help ensure that claims are processed correctly. When a patient finishes a session, the relevant billing data is already integrated into the system, reducing the likelihood of errors that can delay payments.
Insurance verification is another critical aspect where some EMRs provide support, allowing office staff to confirm coverage before the first appointment even occurs. This proactive approach helps reduce bottlenecks in billing processes, enhancing the cash flow of practices. Ultimately, the right tools can alleviate much of the stress associated with billing, allowing practitioners to focus on what they do best—providing care.
Overall, the core features of EMR systems tailored for physical therapy encompass much more than just record-keeping. They empower practitioners, enhance patient interactions, and facilitate business operations, making them an invaluable asset in the modern healthcare landscape.
"The future of healthcare is digital. EMR systems are not just tools; they're the very framework within which modern practices operate, driving efficiency and quality of care."
By considering these core features, practitioners can better evaluate their options and find an EMR solution that best fits their practice's needs.
Benefits of Implementing EMR Systems
Implementing Electronic Medical Record (EMR) systems in physical therapy brings a multitude of benefits that can enhance practice efficiency and patient care. As the healthcare landscape evolves, practitioners must recognize that adopting these systems isn't just a trend—it's a necessity. The most notable advantages include enhancing patient care, boosting operational efficiency, and increasing data accuracy and accessibility. Each of these elements interlinks, crafting a robust framework that supports not only daily operations but also long-term growth and patient satisfaction.
Enhanced Patient Care
When it comes to patient care, having a comprehensive EMR system can be a game-changer. It allows therapists to have quick access to a patient’s complete medical history, including previous treatments and progress notes. This immediate visibility ensures that therapists have all the necessary information to tailor specific treatment plans, contributing to better outcomes.
Furthermore, EMR systems often include integrated reminders for follow-up visits and treatment schedules. This helps in ensuring continuity of care, which is essential for rehabilitation. Patients are less likely to miss appointments or forget their home exercise programs because reminders can be automated and sent via text or email.
Also, with the use of analytics tools within EMR systems, practitioners can identify trends in a patient’s responses to therapy over time. This not only augments the personalized approach but also fosters stronger patient-provider relationships as therapists can show measurable progress and adjust treatment plans accordingly.
"The real benefit lies in the ability to track patient outcomes effectively and adjust treatments based on real data."
Increased Operational Efficiency
Operational efficiency in a physical therapy practice can significantly improve with EMR systems. One way this happens is through streamlined administrative tasks. Scheduling appointments, entering data, and managing billing are often labor-intensive. However, these processes can be automated with EMR systems.
For instance, automated billing and claims processing reduce administrative errors and minimize the time spent on these tasks. This allows staff to allocate more time to direct patient care rather than getting lost in paperwork.
Moreover, EMR systems can enhance communication among the healthcare team, ensuring seamless information exchange. When everyone—from the physical therapist to the billing department—has access to the same accurate data, it mitigates confusion and miscommunication, ultimately improving team collaboration. Less time spent on fixing errors and more time on patient interaction leads to a more effective workflow.
Improved Data Accuracy and Accessibility
The significance of data accuracy and accessibility in a physical therapy environment cannot be overstated. Physical therapy involves numerous assessments and measurements; any error can lead to setbacks in a patient’s treatment plan. EMR systems drastically reduce the chance of human errors that can occur with paper records.
With electronic records, data can be entered, updated, and retrieved easily. Additionally, these systems often have built-in checks to ensure that all required fields are completed, preventing incomplete documentation. This ensures that vital information is always at the therapist’s fingertips.
Accessible records are another noteworthy point. In emergencies or when a referral arrives, the ability to quickly pull up a patient’s information can make a world of difference in treatment decisions. Access is not just localized either; many EMR systems support mobile usage, allowing therapists to consult patient records securely while on-the-go—an invaluable advantage in today’s fast-paced world.
In summation, the benefits of implementing EMR systems in physical therapy extend far beyond basic digitization. These tools facilitate enhanced patient care, drive operational efficiency, and ensure high levels of data accuracy and accessibility. As the field continues to evolve, those practices that adopt and harness the power of EMR systems will likely find themselves at a competitive advantage.
Challenges in EMR System Adoption
In the journey toward adopting Electronic Medical Record (EMR) systems, many physical therapy practices encounter significant challenges. It’s crucial to understand these hurdles as they can affect not only the implementation of the system but also the quality of patient care and the overall efficiency of the practice. This section will delve into the primary challenges, exploring the cost implications, user resistance, training needs, and data security concerns that come into play.
Cost Implications
When discussing EMR systems, one cannot overlook the potential financial burden that comes with their adoption. The price of EMR systems varies widely based on features and vendor capabilities, and physical therapy practices must be prepared for both initial and ongoing costs. The initial investment can include software licensing or subscription fees, hardware purchases, and IT infrastructure expenses.
Moreover, many practices face recurring costs such as maintenance fees, regular updates, and potential costs associated with data storage.
"An upfront investment in EMRs is like planting a seed. It may require nurturing before it bears fruit, but the eventual yield can provide long-term benefits."
Additionally, practices need to account for costs incurred during the transition period, when both paper-based and electronic systems may be in use simultaneously. This duality could lead to temporary drops in productivity, as staff members get accustomed to using the new system.
User Resistance and Training Needs
User resistance stands as another formidable challenge when it comes to adopting EMR systems. Staff members accustomed to traditional methods may show reluctance to engage with a new, digital platform. They might fear that the transition to an EMR system could drastically change their workflows or even jeopardize their job security.
To combat this resistance, physical therapy practices need to prioritize robust training programs. Effectively retraining staff on how to utilize the new system is paramount. Training should be comprehensive and tailored to the user’s role within the practice.
- A few training strategies that can help include:
- Hands-on workshops to promote active learning
- Short training videos that staff can refer back to
- Peer mentoring, where more adept users support their colleagues
- Ongoing support options, like helpdesk access or user forums
Creating a supportive environment where staff feel comfortable expressing concerns about the EMR system can likewise encourage acceptance and enthusiasm.
Data Security Concerns
The digital age brings numerous advantages, but with that comes increased responsibility and vulnerability regarding data security. Electonric Medical Records contain sensitive patient information. Therefore, their protection from unauthorized access and cyber threats is a serious concern not to be taken lightly.
Physical therapy practices need to evaluate the EMR vendors thoroughly to ensure compliance with regulations like the Health Insurance Portability and Accountability Act (HIPAA). Steps should include performing regular security audits and ensuring that robust encryption methods are in place.
Another aspect entails creating a culture of data security awareness among staff. Training on recognizing phishing attempts, secure password practices, and the importance of locking workstations when unattended can foster a secure environment.
Selecting the Right EMR System for Physical Therapy
Selecting the right EMR system holds immense significance for physical therapy practices. Choosing the wrong system could lead to inefficient operations, frustrated staff, and unsatisfied patients. A well-chosen EMR system can streamline administrative tasks, enhance patient care, and improve data management. Thus, it's crucial to approach the selection process with a keen eye on several specific elements, weighing the benefits and considering key aspects during the decision-making.
Key Evaluation Criteria
System Usability
Usability is crucial in determining how easily the EMR can be adopted by staff and practitioners. A user-friendly interface can make all the difference, influencing overall efficiency and satisfaction. When a system is intuitive, training time reduces significantly, allowing practitioners to get to work quickly, with minimal disruption.
The hallmark of successful system usability is clarity. Easy navigation and a clean design help reduce the learning curve, so clinicians can focus more on patient care rather than struggling with the software. For instance, if an EMR has comprehensive templates for common documentation tasks, it can save valuable time and enhance the quality of notes.
However, it's vital not to overlook that what is user-friendly to one may not be to another. Some users may require more intricate features, while others may favor simplicity. Therefore, it's wise to involve various team members in the evaluation process to gather diverse feedback.
Integration Capabilities
Looking at the integration capabilities of an EMR system effectively evaluates how well it fits into existing workflows. Adequate integration allows seamless communication between systems, making data transfer and information sharing efficient. A key characteristic here is the ability to connect with other health tools, such as billing or scheduling software, which helps create a cohesive working environment.
One major advantage of strong integration is the reduction of data silos. When all necessary information is readily available in one platform, it reduces errors and improves patient care. For example, real-time updates on patient status between physical therapy and the prescribing physician can enhance collaboration and lead to better outcomes.
Nonetheless, while many systems boast broad integration options, the real test lies in their actual performance in day-to-day operations. Assessing whether integrations work without a hitch in real scenarios is paramount before committing.
Customer Support
Customer support represents another vital element when selecting an EMR system. An efficient system is only as good as the support available to users. Key characteristics include availability, responsiveness, and the quality of assistance offered. Quality customer service ensures that issues get resolved promptly, allowing the practice to function smoothly.
A unique advantage here is access to diverse support channels, from phone support to online chat or ticketing systems. This flexibility can be a game changer for practices that require immediate assistance. Teams should consider whether support extends beyond just troubleshooting and includes training and resources for ongoing learning.
However, it’s crucial to note that high customer support often comes at a cost. If a vendor provides stellar support but at a premium price, practices need to weigh these financial implications against their specific needs.
Comparative Analysis of Leading EMR Vendors
Getting a grasp on different EMR vendors through comparative analysis helps narrow down choices effectively. It is about matching specific practice needs with vendor strengths, ensuring a fitting partnership.
Vendor Reputation
Vendor reputation is a decisive factor in this analysis. It provides vital insight into the reliability and performance of a system. Practices often glean valuable information from past customer experiences, including reviews and industry ratings.
A strong reputation typically reflects a history of effective service delivery and user satisfaction. Positive feedback or strong recommendations can offer confidence in the selection process. However, it’s essential to delve beneath the surface of various claims and evaluate all aspects to avoid pitfalls.
Cost Considerations
Cost considerations require meticulous attention, as running a physical therapy practice comes with fixed and variable expenses. The total cost of ownership goes beyond the sticker price; it includes ongoing maintenance fees, upgrades, and any additional training costs. Practices have to balance the budget against the potential returns from choosing a more expensive, high-performing system that enhances efficiency.
Choosing an EMR solely based on upfront cost can often lead to regrets down the line, as hidden costs may emerge or may become apparent when operational efficiency decreases.
User Reviews
User reviews provide on-the-ground insights into how an EMR system performs. They can reflect real-world experiences with everything from ease of use to customer support quality, giving potential users extensive perspectives. High user satisfaction often signals a trustworthy system, while multiple complaints may raise red flags.
However, it’s important to keep in mind that opinions vary significantly. Practices should look for trends in reviews rather than getting swayed by a single voice. A mixture of perspectives can shed light on the true strengths and weaknesses of a vendor.
Best Practices for EMR Implementation in Physical Therapy
Implementing an Electronic Medical Record (EMR) system in a physical therapy setting isn't just a technical upgrade; it symbolizes a shift towards more organized, efficient, and patient-centered care. Knowing the best practices for EMR implementation can significantly reduce the rather rough road to success. From navigating unexpected hurdles to ensuring that staff feels at ease with the new system, the right approach can provide lasting value.
This aspect of the article highlights not only the necessity of employing best practices but also emphasizes several specific elements that contribute to effective implementation. A well-thought-out implementation process can lead to higher user satisfaction, minimal disruption in service delivery, and ultimately better patient outcomes. Here are two key practices: phased implementation approaches and staff training and development.
Phased Implementation Approaches
When it comes to adopting a new EMR system, jumping in with both feet often backfires. Instead, a phased approach tends to ease transitions. This means rolling out the system incrementally rather than tackling everything at once. The idea is straightforward: gradually introduce features, modules, or departments to minimize chaos and maintain continuity of care.
- Pilot Testing: Begin with a small department or a specific feature. For instance, test the scheduling module before moving on to billing. This allows the team to troubleshoot and address issues on a smaller scale.
- Gather Feedback: Involve staff in the pilot phase to collect real-time feedback. This not only helps in making necessary adjustments but also makes the staff feel included and valued in the process.
- Staging Rollout: Once some bugs are worked out, gradually extend the EMR system's use to other departments or functionalities. This helps in identifying potential problems and preventing system overload.
By pacing the implementation, clinics can fine-tune the system while ensuring minimal impact on daily operations.
Staff Training and Development
Staff training is the bedrock of successful EMR implementation. No matter how advanced an EMR system might be, if users are not well-prepared to navigate it, the benefit is lost. Training sessions should be informative and practical, tailored to the needs of various staff members, such as therapists, administrative personnel, and billing specialists.
- Hands-on Training: Practical, hands-on sessions where staff can interact with the system in real-time are invaluable. They can make mistakes in a safe environment, gain confidence, and understand how to troubleshoot common issues.
- Ongoing Support: Don’t let training be a one-off event. Continuous learning opportunities are vital. Regular updates, refresher courses, and access to quick help resources keep skills sharp.
- Individualized Learning Plans: Since each staff member may have varying levels of tech-savviness, providing tailored learning paths can enhance comprehension and usability.
Ultimately, without proper training and support, even the most promising EMR systems can fail to meet their potential.
"In the end, how well your EMR is used is more important than its mere existence."
By focusing on these best practices, physical therapy practices can better navigate the implementation of new EMR technologies, leading to a smoother transition and a superior overall experience for both staff and patients.
Future of EMR Systems in Physical Therapy
The evolution of Electronic Medical Record (EMR) systems is reflective of the broader shifts happening in the healthcare industry. In the context of physical therapy, the future of EMR systems holds significant implications for patient care, operational efficiency, and technological integration. As the medical field faces the growing demands of telehealth, artificial intelligence, and data security, physical therapy practices must stay ahead of the curve to remain competitive and effective.
Telehealth Integration
The rise of telehealth cannot be understated. With the ongoing evolution of healthcare, especially highlighted during recent challenges, telehealth serves as a boon for physical therapy. The integration of telehealth features into EMR systems streamlines consultations, allowing therapists to engage with their patients without the necessity of an in-office visit. This can be particularly beneficial for patients with mobility issues or those living in remote areas. Practitioners can access patient histories, treatment goals, and progress notes instantly, making real-time adjustments to treatment plans.
Furthermore, the EMR systems with robust telehealth capabilities enable effective communication between physical therapists and patients. This is where two-way communication becomes crucial:
- Video conferencing for assessments and follow-ups. These sessions ensure that therapists can visually assess movements and provide feedback immediately.
- Secure messaging for quick consultations. It keeps the line open for questions and concerns, reducing patients' anxiety regarding their treatment.
"The future of physical therapy lies in embracing technology, and EMR systems are at the forefront of this transformation."
As telehealth becomes part and parcel of healthcare delivery, physical therapy practices must ensure that their EMR systems can integrate smoothly with these functionalities. This means seeking out solutions that prioritize user experience for both the therapist and the patient while ensuring compliance with regulations governing telehealth privacy and security.
Artificial Intelligence Applications
The incorporation of artificial intelligence (AI) into EMR systems is set to revolutionize physical therapy. AI can analyze vast amounts of data, providing insights that can enhance patient outcomes substantially. Imagine a scenario where machines can predict patient responses to various treatments based on historical data. This predictive analysis can enable therapists to personalize treatment plans more effectively.
Here are a few applications of AI within EMR systems for physical therapy:
- Predictive analytics for treatment outcomes. Systems can evaluate previous cases to suggest optimal treatment paths.
- Automated documentation processes. AI can assist in generating comprehensive treatment notes, allowing therapists more time to focus on patient care rather than paperwork.
- Decision support systems. These tools can analyze current research and treatment guidelines, empowering therapists with up-to-date information at their fingertips.
The melding of AI with EMR systems not only enhances efficiency but also fosters a data-driven mindset among practitioners. With AI constantly learning from new data, the improvements in treatment optimization will likely deepen the quality of care offered to patients.
In summary, the landscape for EMR systems in physical therapy is poised for significant growth and complexity. By embracing telehealth integration and AI applications, practitioners can provide attentive, personalized care, ensuring they meet the demands of modern healthcare.
The End
The final thoughts encapsulated in this article shed light on the intricacies surrounding Electronic Medical Record (EMR) systems tailored for physical therapy practices. In an evolving healthcare landscape, the transition to digital record-keeping is not simply a matter of upgrading technology; it’s a fundamental shift that can enhance patient care and operational efficiency. As physical therapists seek to streamline their practices, adopting a robust EMR system is indispensable.
Summary of Key Insights
In summarizing the key insights presented throughout this exploration:
- Critical Features: Essential features such as patient management, scheduling, and billing are indispensable for any EMR system to perform effectively.
- Benefits Realized: Improved patient care, better efficiency, and enhanced data accessibility have been highlights that underscore the necessity of these systems in optimizing physical therapy practices.
- Challenges Identified: The hurdles of cost, user resistance, and data security need careful consideration.
- Futures at a Glance: The potential integration of telehealth and artificial intelligence is set to redefine the way healthcare services are delivered.
Understanding these factors equips practitioners to make informed decisions, aligning their practice models with the technological advancements that are reshaping the healthcare industry.
Final Thoughts on EMR Systems for Physical Therapy
"The effective integration of EMR systems can transform patient care from good to exceptional, paving the way for a more connected and responsive healthcare experience."
In this context, thorough diligence during the selection and implementation phases is critical. Choosing the right EMR system will facilitate a levered improvement in practice efficiency and patient satisfaction, propelling professionals to meet and exceed the evolving expectations of today’s healthcare consumers.
